UNSCRIPTED – Agency Creatives Talk Their Process

This is Bec McCall, Group Creative Director at HERO

Bec collaborated with Clockwork Films director JH on the recent Rural Fire Service NSW campaign “One Ember Can End It.” Read along as Bec shares insights into the brief and the collaboration behind the film.

 


HERO’s Bec McCall on Crafting Behaviour Change with

Clockwork Films Director JH

After nearly two decades in advertising, Bec McCall has learned that the most powerful ideas aren’t the loudest ones – they’re the ones that shift perception.

Based in sunny Brisbane and now Group Creative Director at HERO, Bec’s creative journey didn’t begin in boardrooms, but with art. She has always been drawn to it, a curiosity that led from graphic design to web design, and even a couple of years working as a front-end developer. But at some point, execution wasn’t enough.

Eventually, she realised she wanted to be closer to the origin point.

“I wanted to be earlier in the process, where the ideas happen and where you can shape the thinking, not just execute it.”

That instinct, to shape thinking at its source, underpins Rural Fire Service NSW’s recent campaign “One Ember Can End It,” directed by Clockwork Films director JH.


The Moment It Clicked

For Bec, the breakthrough wasn’t dramatic, it came down to simplicity. The moment the line “One Ember Can End It” landed, paired with clear, powerful visuals, everything clicked.

Bec describes the ideas as simple, but the implication was huge. The tension is what gave the idea its weight.

The campaign doesn’t rely on spectacle. Instead, it reframes a truth many underestimate: embers can travel more than 20 kilometres and one spark can destroy a home.

“That’s insane,” Bec says. “Once you understand that, suddenly the risk isn’t ‘somewhere else’ – it’s your home.”


Why JH?

Behaviour-change work, Bec explains, doesn’t start with messaging but with psychology. She begins with the human truth – why people aren’t doing the thing they’re being asked to do. In most cases, she believes, it’s not laziness but perception.

In this case, the issue wasn’t awareness of bushfires, but misunderstanding embers. Bec points out that a lot of people simply don’t realise how dangerous embers are.

That human insight shaped the creative approach. And inspiration, Bec admits, rarely arrives in one place.

“It can come from anywhere. Documentaries, films, random social posts, photography… anything that makes you feel something or see a familiar problem differently. I’m constantly collecting little references in my brain.”

When JH’s treatment came in, it stood out for its restraint. Bec describes a level of craft that felt really intentional. He wasn’t trying to oversell anything – it was grounded, restrained, and focused on the tension.

More than just visuals, Bec says it was the emotional intelligence behind JH’s treatment that stood out.

“He added small narrative moments that helped sell the reality of the situation. You could tell he’d really thought about the emotional journey, not just the visuals. He cared about the details and the craft – which for someone like me is a big green flag.”

More importantly, there was alignment. Bec explains that from the first conversations about tone, there was a shared understanding that it shouldn’t feel like a big dramatic disaster film, but something real and observational.

And on a production involving literal fire, trust isn’t optional.

Bec added, “He’s a very solid operator. You always feel like he’s across everything – which is reassuring when there are literal fires involved.”


Watch How It Came To Life

NSW Rural Fire – ‘One Ember Can End It’